PulsraIgnite Logo
PulsraIgnite Advanced Infrastructure Training
New Kubernetes Course Available

Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025

Introduction

PulsraIgnite ("we," "our," or "us") operates pulsraignite.com and provides virtualization and containerization educational services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with Taiwan's Personal Data Protection Act (PDPA) and international privacy standards. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Name, email address, and contact details when you register for courses or webinars
  • Educational background and professional experience for course customization
  • Payment information processed through secure third-party providers
  • Communication records when you contact our support team

Technical Information

  • IP address, browser type, and device information
  • Website usage patterns and page interactions
  • Session duration and navigation paths
  • Cookie data and similar tracking technologies

We collect information directly from you when you interact with our website, register for services, or communicate with us. Some technical data is collected automatically through cookies and similar technologies.

How We Use Your Information

We use your personal information for legitimate business purposes related to providing educational services in virtualization and containerization technologies.

Primary Uses:

  • Delivering educational content and course materials
  • Processing registrations and managing your account
  • Sending course updates and important notifications
  • Providing technical support and customer service
  • Improving our website functionality and user experience

We may also use your information to send you relevant educational content and updates about new courses, but only with your explicit consent. You can opt out of marketing communications at any time.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted third-party companies that help us operate our website and deliver services, such as payment processors and email service providers
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Protection: To protect our rights, property, or safety, or that of our users
  • Business Transfers: In connection with any merger, sale, or transfer of company assets

All third-party service providers are contractually bound to maintain the confidentiality and security of your information and use it only for the specific purposes we've outlined.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:

Access Rights

You can request a copy of the personal information we hold about you and learn how we process it.

Correction Rights

You can request corrections to any inaccurate or incomplete personal information.

Deletion Rights

You can request deletion of your personal information, subject to certain legal limitations.

Processing Restrictions

You can request limitations on how we process your personal information in certain circumstances.

How to Exercise Your Rights: Contact us at support@pulsraignite.com with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL encryption for data transmission
  • Secure servers with restricted access
  • Regular security audits and updates
  • Employee training on data protection
  • Multi-factor authentication for sensitive systems

While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect your information but cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.

Retention Periods:

  • Account Information: Retained while your account is active and for 3 years after closure
  • Course Records: Maintained for 7 years to provide completion certificates and transcripts
  • Payment Data: Kept for 7 years as required by Taiwan financial regulations
  • Website Analytics: Aggregated data retained for 2 years for service improvement

When retention periods expire, we securely delete or anonymize your personal information. You can request earlier deletion in certain circumstances, subject to legal requirements.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage patterns.

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and personalize your experience

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential features will remain accessible.

International Data Transfers

Your personal information is primarily processed and stored in Taiwan. However, some of our trusted service providers may process data in other countries with adequate data protection standards.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions recognized under Taiwan law.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through email or prominent website notices.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Privacy Questions?

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: support@pulsraignite.com

Phone: +886225636233

Address: 81355, Taiwan, Kaohsiung City, Zuoying District, Bo'ai 2nd Rd, 777號3樓

We respond to privacy inquiries within 48 hours during business days.